Return policy

Overview

Our refund and returns policy lasts 60 days. If 60 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

RETURN REQUIREMENTS:

  • Merchandise must be returned within 60 days of the order delivery date.
  • Merchandise must be unworn, unwashed, unstained and unperfumed.
  • Merchandise must have all tags, including any DIVALIFE hangtags, attached.
  • Any products marked ‘FINAL SALE' cannot be returned.
  • All footwear returns must include the original shoebox in its original condition, without postal labels.
  • Handbags sold with a dust bag or other packaging must be returned with the original dust bag and packaging.
  • Due to hygiene concerns the following cannot be returned: intimates, stockings, hair accessories, hats, earrings, personal massagers, cosmetic/beauty products including self-tanners, Undercover Style Helpers.

Please note if you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return. If your return does not adhere to the requirements it may be sent back at additional cost to the customer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of 1-3 business days.


Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take 1-3 business days before your refund is officially posted.

Next contact your bank. There is often 1-3 business days before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:

DIVALIFE

+86 13646013594

Warehouse Location: Room 4B1, 4th Floor, Ho King Commercial Center, Mongkok, Kowloon, Hong Kong 999077

 

Shipping returns

To return your product, you should mail your product to:

DIVALIFE

+86 13646013594

Warehouse Location: Building 1, Shunyuan Apartment, Dawangzhuang, Hexi District, Tianjin 300061, China

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. 

Need help?

Contact us at [email protected] for questions related to refunds and returns.